Shipping policy

 

Shipping And Handling

For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order, which can be used at http://track.royalmail.com

UK Delivery Options

Royal Mail (48 hours)

• £4.99 for orders under £35
• FREE for orders over £35

DPD

• Tracked 24: £6.99

Orders placed after 2pm on a Friday and over the weekend will only be despatched on the Monday.

Europe/International Delivery Options

Airmail, Tracked & Signed Delivery: £11.99 (3-10 working days)

Express Courier Delivery: £29.99 (1-5 working days)

The expected delivery dates can change when customs are inspecting any parcels.

We use TNT for most international deliveries. If you would like to use a courier of your choice please let us know. There may be additional costs to this specified service.

Please note we cannot deliver to the following destinations:

• Alabama – CBD must be obtained by state approved Pharmacies.
• Mississippi – CBD must be obtained by state approved Pharmacies.
• Missouri – CBD must be obtained by state approved Pharmacies.
• South Dakota – CBD must be obtained from an FDA approved source.
• Tennessee – CBD must be obtained from a company operating within the US.
• Texas – CBD must be prescribed from a state doctor.
• Utah – CBD must be prescribed from a state doctor.
• Virginia – CBD must be prescribed from a state doctor.
• Wisconsin – CDD must be prescribed from a state doctor.

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.

Warranty

Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.

You can send returned items to: