Returns & Refund Policy


Once an order has been dispatched you may return the goods within 30 days of receipt*. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

To cancel or return goods please contact us via email quoting your order number. 

You must notify us within 7 days of receipt of goods for any Damages/Faults or incorrect products received.

Please use a secure tracked and signed service such as Royal Mail or a Courier provider when sending back an order as our returns team are not able to action any return without the order being received. Please also ensure that your full name and order number is confirmed inside the box so we can identify the order placed and contact you as soon as possible.

*Please note that gift cards are non-returnable.


Please refer to the ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 3 months shelf life from when the product is dispatched, except for discounted clearance items where the shelf life may be shorter. You can send returned items to:

Unit 13, The Metro Centre
Dwight Road
WD18 9SB

For information on our delivery service see our page.